Frequently Asked Questions
Welcome to the Pawfect Memento FAQ page! Here you'll find answers to common questions about our products and services. If you need further assistance, please don't hesitate to contact us.
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What is Pawfect Memento?
Pawfect Memento specializes in creating high-quality, personalized keepsakes that celebrate the bond between pets and their owners. Our products include custom pet portraits, mess-free paw print ink pads, and various pet keepsakes.
How do I order a custom pet portrait?
Ordering a custom pet portrait is easy! Simply select your desire size, upload a photo of your pet on our product page, and complete the purchase. Our talented artists will then create a unique, handcrafted portrait of your pet.
What sizes are available for custom pet portraits?
We offer custom pet portraits in various sizes, including 13x18cm and 30x40cm. Each portrait comes beautifully framed and ready to display.
Are the paw print ink pads safe for pets?
Yes, our mess-free paw print ink pads are non-toxic and completely safe for pets. They are designed to keep your pet’s paws clean while creating perfect prints.
How do I use the mess-free paw print ink pad?
- Place the clean-touch ink pad, ink side down, on the included white cards.
- Press your pet’s paw onto the back of the ink pad firmly but gently.
- Lift the pad to reveal a perfect paw print on the card.
- Allow the ink to dry and display or store as desired.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at pawfectmemento@gmail.com with your order number and photos of the damaged item within 7 days. We will arrange for a replacement or refund.
How long does it take to receive my order?
Custom pet portraits typically take 7-14 days to create and ship. Mess-free paw print ink pads and other keepsakes are usually processed and shipped within 3-7 business days. Shipping times may vary based on your location.
Do you ship internationally?
We currently ship Australia-wide only. For more information or if you have any questions, please contact us at pawfectmemento@gmail.com.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us within 24 hours of placing the order at pawfectmemento@gmail.com. We will do our best to accommodate your request.
How can I contact customer support?
For any questions or assistance, please reach out to us at pawfectmemento@gmail.com or visit our Contact Page We are here to help!